OneDrive - Troubleshooting

Modified on Tue, 23 Jan 2024 at 09:00 PM

The following guide provides simple troubleshooting steps to try when your OneDrive is not working.


If your school uses Cloud Drive Mapper, please refer to that article. This article is for those schools which do not use Cloud Drive Mapper.




Is Your OneDrive Running?

  • Check that your OneDrive is running and syncing- OneDrive should appear in the right of your taskbar either in or next to the pop-up menu. If it is running it should appear as a blue cloud. If it is not linked it will appear as a white cloud. If you click on the icon, it should request that you sign in and start synchronising again


OneDrive has disappeared

  • Search for OneDrive in the start menu and sign in when prompted


Any questions or problems contact help@concero.education




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