The following guide provides simple troubleshooting steps to try when your OneDrive is not working.
If your school uses Cloud Drive Mapper, please refer to that article. This article is for those schools which do not use Cloud Drive Mapper.
Is Your OneDrive Running?
- Check that your OneDrive is running and syncing- OneDrive should appear in the right of your taskbar either in or next to the pop-up menu. If it is running it should appear as a blue cloud. If it is not linked it will appear as a white cloud. If you click on the icon, it should request that you sign in and start synchronising again
OneDrive has disappeared
- Search for OneDrive in the start menu and sign in when prompted
Any questions or problems contact help@concero.education
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article