OneDrive - Troubleshooting & Starting OneDrive

The following guide provides simple troubleshooting steps to try when your OneDrive is not working.

A: Is Your OneDrive Running?

• Check that your OneDrive is running and syncing- OneDrive should appear in the right of your taskbar either in or next to the pop-up menu. If it is running it should appear as a blue cloud. If it is not linked it will appear as a white cloud. If you click on the icon, it should request that you sign in and start synchronising again.

If the OneDrive icon shows, any different to the blue cloud. View here

B: Close and reopen OneDrive

1. Verify OneDrive is running 
2. Look for the OneDrive cloud icon in your system tray (bottom-right of your screen). If you don't see it, search for "OneDrive" in your Start menu and open the app.
3. Restart OneDrive Right-click the OneDrive icon in the system tray, select "Quit OneDrive", then reopen it from the Start menu.

4. Reopen OneDrive from the Start menu.

C: Pause and resume syncing Sometimes, pausing and resuming sync can resolve issues:

1. Right-click the blue OneDrive icon in the bottom right system tray.

        2. Select "Pause syncing" and then click resume syncing.

Check for large files Files over 250GB won't sync.

 Check if you have any files this large and move them out of your OneDrive folder.

1. Click the blue cloud OneDrive icon in the system tray (bottom right)

1. Select "View sync problems" (This error will show if there are sync problems)
2. Follow the prompts to resolve any conflicts