Printix - Print Job Denied / Cancelled Immediately

Symptoms

• You are printing documents and they are cancelled immediately.
• You are printing documents and are presented with a message stating access denied.

Cause

This issue generally occurs if you are not signed in to the Printix client.

Procedure

• Click on the arrow pointing upwards in the bottom right-hand corner of your screen (next to the date and time) to show hidden icons.

• Right-click on the TA icon (Tungsten Printix Client) and click Sign in.

• A web browser will launch to the Tungsten Printix Sign in page - click Sign in with Microsoft.

• You should be presented with a success page advising you can close the window - close your browser or the specific tab.
  

Checks

Try printing your document again - your document should print.