SIMS - SIMS not opening

Modified on Fri, 19 Apr 2024 at 08:16 AM

If your SIMS is not opening, usually found with a "loading circle" but then nothing opens. Please follow the below steps. This is the same process as the SIMS Incompatible Database article.

In the System Tray (bottom right corner of the screen) there should be a Solus icon.  You may need to click on the up arrow to see the hidden icons.

If you do not see this icon then you will need to log a call for the helpdesk to assist.

If you do see the icon, double click on the icon to bring up the Solus3 Agent Notification window as shown below.

Click on the Applications Tab and it will display SIMS versions.  Note: You may not see Discover Client. 

Where the version number is not as expected, you can click on the "Check for update" button.

Click Check for update on the required product to start the installation.

You may get a message similar to this. Don't worry if you do not.

Click Yes to reinstall the current upgrade which may fix the issue.

You will get a message stating that the Update will be deployed.  Click OK to continue

The Solus3 Agent Notifier will now change and display the following (version and product may differ)

When finished it will display the original message. Please try opening SIMS again and if this has not resolved your issue, please contact us at

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