Onedrive - Troubleshooting Onedrive Sync Issues

Is OneDrive not syncing properly on your device? Don't worry! Many sync issues can be resolved without contacting IT support. Follow these steps to troubleshoot common OneDrive sync problems:

1. Check your internet connection. Ensure you have a stable internet connection. Try opening a website to confirm your connection is working.
   1. You can visit Fast to check your internet speed.
2. Verify OneDrive is running Look for the OneDrive cloud icon in your system tray (bottom-right of your screen). If you don't see it, search for "OneDrive" in your Start menu and open the app.
3. Restart OneDrive Right-click the OneDrive icon in the system tray, select "Quit OneDrive", then reopen it from the Start menu.
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5. Check your storage space Ensure you have enough storage space in your OneDrive account. To check:

• Click the OneDrive icon
• Select "Sync and Backup" > Advanced Settings > And review the 'Free up Disk Space' option

5. Pause and resume syncing Sometimes, pausing and resuming sync can resolve issues:

• Right-click the OneDrive icon
• Select "Pause syncing" and choose a duration
• After a few moments, right-click again and select "Resume syncing"

6. Check for large files Files over 250GB won't sync. Check if you have any files this large and move them out of your OneDrive folder.
7. Resolve sync conflicts If you see a sync error notification:

• Click the OneDrive icon
• Select "View sync problems"
• Follow the prompts to resolve any conflicts

8. Reset OneDrive If the above steps don't work, try resetting OneDrive:

• Press Windows key + R
• Type "exe /reset" and press Enter
• Reopen OneDrive from the Start menu

Check file paths Ensure file paths aren't too long. OneDrive has a 400-character path limit. Try moving files closer to the root of your OneDrive folder.