Outlook - Accessing a Shared Mailbox

Modified on Thu, 3 Oct at 2:14 PM

Office Desktop App

After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.

Shared mailbox displays in Folder List in Outlook

In the event that your shared mailbox does not appear, you can manually add this within Outlook.

Select the three dots (...) next to your email and then select "Add shared folder or mailbox"

Enter the address of the shared email.

Office on the web

1) Go to www.office.com

2) Once logged in, go to the tile in the top left and select Outlook.

3) Go to the top right and select your name/profile picture for your account.

4) Select 'Open another mailbox' and enter the email of the shared account. You will not require the password for this.

Any questions, please contact [email protected]