Your device has been updated
✅ Let’s get started!
Concero has worked with your school to move your device and data to the cloud. This is a major change, and we want to make sure everything is ready for you to get started with as little disruption as possible.
? Logging in for the First Time
- Use the correct username and password
These may have changed. Your school leaders will have your updated details. - You’ll use this login for everything on your device
- Set up security features
When prompted:- Multi-Factor Authentication (MFA) – You’ll need the Microsoft Authenticator App to log in when outside school.
- Self-Service Password Reset (SSPR) – Set up your mobile number and personal email so you can reset your password anytime.
? Your Files, Emails, and Shared Drives
- All your files are now in OneDrive
Just open File Explorer > Documents to access them. - Shared Drives should appear in File Explorer as before.
- Email, calendars, and contacts have all been moved – open Outlook to check everything is there.
- Important: Files in your Downloads folder are not backed up – avoid storing anything critical there.
❓ Something Missing?
No need to worry – if something isn’t quite right:
- Log a ticket explaining what’s missing or not working.
- We don’t delete anything from your server or cloud storage, so it will be somewhere!
- If you’re missing software, let us know – we can usually install it remotely, without needing your device.
? Need Help?
We’re available all summer – don’t wait until September!
- Log a ticket: https://help.concero.education
- Call us: 0333 236 8513
You don’t need to wait for your technician – most issues can be fully supported remotely.
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